International use and travel
What the FCC rule means for Tive VRS when you leave the United States.
Policies / International use and travel
The short version
Tive VRS is for use in the United States. FCC rules do not allow VRS calls placed from outside the United States to be paid for, with one exception: a U.S. resident who registers with their VRS provider before leaving the country.
What the rule says
VRS calls that come from an international IP address are not compensated from the federal TRS Fund. The exception covers a U.S. resident who has registered with their default provider before leaving, for specific periods of travel and specific regions, when there is an accurate way to verify who is calling and where they are. The rule is 47 CFR 64.604(b)(6).
Before you travel
- Write to Tive support before your trip so we can help you with registration.
- Tell us the dates you will be away and the countries you will visit.
- Register every trip. A registration covers only the dates and regions you list.
Questions
Write to Tive support and a person on our team answers by email. You can also read Can I use Tive while traveling internationally in the help center.
